Venus Pastelle Hand-Knotted Rug

CLEANING A WOOL CARPET

1. Only professional carpet cleaning is allowed.

WOOL CARPET CARE

1. Vacuum gently with a brushless nozzle, using short strokes in one direction. Vacuuming with a brush or turbo nozzle may increase dust on the carpet and prolong the dusting period.
2. A natural characteristic of wool carpets is that they shed dust during the first few months of use. Over time, this dusting will diminish, but may still occur. This is a natural phenomenon of fibers shedding from the carpet and occurs during the use of wool carpets. Dusting is not grounds for a complaint.
3. A characteristic of wool carpets is pilling, which is the appearance of small balls of wool on the carpet's surface. This is a natural phenomenon in which individual wool fibers become loosened from the friction of feet or furniture, clumping into small balls. This is a normal phenomenon that occurs with everyday use of wool carpets. Pilling is not grounds for complaint. The balls can be removed periodically by hand or with a shaver.
4. Spilled liquids and dirt should be removed immediately with a paper towel or a moisture-absorbent cloth. Then, gently clean the affected area with a clean cloth soaked in a small amount of cold water and mild soap. Do not allow the carpet to get wet.
5. If the carpet gets wet, dry it flat in a well-ventilated room or outdoors in favorable weather conditions.
6. Do not use chemicals or bleach.
7. To avoid creasing the fleece, move the furniture periodically.
8. Exposure to sunlight may cause the carpet to fade. Avoid direct exposure to strong sunlight.

WORTH KNOWING

1. Wool regulates the microclimate in rooms – it absorbs moisture when there is too much of it and releases it when the air becomes too dry.
2. Wool is naturally resistant to dirt and stains due to its natural lanolin content. With proper care, your rug will look great for years to come.
3. Hand-made, braided wool rugs are highly flexible. They may change shape over time. For example, pulling the rug forcefully or moving furniture across it can cause it to change shape. This change is reversible. Because woven wool products are naturally stretchy, this is normal and not subject to warranty claims.
4. The Handmade collection rugs are handcrafted, mostly from natural fibers, making each one unique and original. As such, slight variations in color, size, or pattern may occur. This does not constitute grounds for complaint.